Privacy policy


Your privacy is relevant to us: The collection and processing of personal data has been designed to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and which repeals Directive 95/46/EC (General Regulation on Data Protection).

This Privacy Policy explains:

What personal information is collected, processed and why we do it, how we use this information, the options we offer, including how to access and delete information.

GL- Importação e Exportação S.A., hereinafter referred to as GL S.A, may, unilaterally and at any time, change, modify, add or rectify this Privacy Policy, without the need for any prior notice. Changes will always be communicated to users, through a message when accessing the website.

  1. Responsible for the processing of personal data

The Data Controller is GL S.A., headquartered in Parque Industrial da Azambuja, Estrada Nacional 3, Km 5.7, 2050-522 VILA NOVA DA RAINHA.

You can contact the data controller at any time with any questions about data protection either by email or by telephone.

  1. Legal basis for the collection and processing of personal data

By accessing and using the Encomendar Sonatural e Snock website, its content and/or our services, the user freely and expressly accepts and consents, through an unequivocal positive act, that their personal data, requested or optionally provided by you, be collected. and treated by GL, S.A. under the terms set forth herein. The use of GL assumes that users know and accept the terms and conditions of this Privacy Policy.

  1. Purpose of processing personal data

The data provided by you in your relationship with GL S.A are intended to:

Billing: First name; Invoice Address; NIF - Collected and processed by legal requirements; Email - Way for us to send you, through the certified invoicing software, your invoice.

The Delivery Operation: Delivery address - To take the order to the place you want; Telephone contact - Whenever an unforeseen event or delay arises, we get in touch in order to expedite the most effective solution;

Customer Support Service: First name; Telephone contact; Email; Delivery Address - To help you in the best way in the whole operation, from purchase to delivery, we need to identify you and contact you.

All these purposes are considered to be legitimate interests, for the proper fulfillment of the contracted service.

Marketing: Email; Telephone contact - These are the means we use to communicate with you about our promotional actions; purchase history - Allows us to show you the products that are most relevant to you in our actions.

For this purpose, your free, informed and clarified consent is collected at the time of your registration, or when editing the authorizations given.

Duration of retention of Personal Data

We keep personal data in accordance with the retention period imposed by the regulation in force. We keep your personal data used for marketing until you cancel the authorization or ask us to delete it, in accordance with the legislation in force.

  1. Transfer of data to third parties

GL S.A. does not collect or process any personal data or information obtained through the website for the purpose of allowing its exploitation, in any way, by third parties.

Data are communicated with subcontracted entities, respectively:

Operators in service provision contract with GL, S.A. online, or companies subcontracted to fulfill the Delivery Operation, using the data mentioned for this purpose in this policy.

Management and support company for information systems, hosting and maintenance of the online platform, Shopify platform.

A GL, S.A. determined the imposition of the same level of protection of Personal Data to all subcontractors, through the inclusion in the contracts of specific clauses for this purpose.

Data may also be transferred to national authorities, within the scope of inspection or combating fraud.

  1. Existence of automated decisions

When you use the Encomendar Sonatural e Snock website, information related to your visit (including IP address, pageviews and interactions) is automatically collected.

  1. Security of the processing of your personal data

GL S.A. guarantees the protection of your personal data against any loss, destruction, alteration, access, or improper or unauthorized use, adopting all the legally required measures for this purpose. For these purposes, GL, S.A. has technical measures that aim to guarantee the security of information and protect it against any deliberate or accidental acts that may cause its manipulation, destruction, loss or unauthorized use.

Despite our best efforts, we caution that the Internet may not be a safe place to communicate. In fact, the information transmitted through the Internet may be intercepted by third parties. Therefore, we cannot absolutely guarantee the security and authenticity of the information sent to us in this way. By using this website and entering information on it, you accept that you do so in accordance with your express will and assuming the corresponding risk.

  1. Right of Access, Rectification, Correction and Opposition (ARCO) of personal data.

Under the terms of the General Data Protection Regulation, the data subject has the right to ask the controller for access to personal data concerning him, as well as its rectification or erasure. The data subject also has the right to demand, in certain circumstances, the limitation of the processing of personal data, as well as the right to oppose the processing and the right to data portability.

The data subject also has the right to withdraw the consent given to the treatment of the same, at any time, without compromising the lawfulness of the treatment carried out based on the consent previously given.

You may exercise these rights of access, rectification, erasure, limitation of treatment, opposition to treatment, portability or withdrawal of consent with GL- Importação e Exportação S.A, Encomendar Sonatural e Snock, by sending an email to or written communication to the following address: PARQUE INDUSTRIAL AZAMBUJA - ESTRADA NATIONAL 3 KM 5,7, 2050-522 VILA NOVA DA RAINHA.

  1. You can change the consents authorized by you at any time:

Accessing your personal area on the website Order Sonatural and Snock.

  1. Right to file a complaint with a supervisory authority under the GDPR

It is informed that the data subject has the right to file a complaint with the competent supervisory authority, in this case the National Data Protection Commission.