Legal notice

Legal Terms

GL S.A. undertakes and guarantees that it will only sell Products that it owns or over which it has rights that allow it to sell them, and guarantees that the Products do not violate either the legislation in force or the applicable regulations, mandatory or not, and that they do not harm third party rights, including intellectual property, industrial and/or copyright.

The conditions of use must be interpreted in accordance with Portuguese law. The courts of Portugal will have the exclusive competence to hear any complaints, disputes or other problems that may arise.

In the event of a consumer dispute, defined in accordance with the provisions of Law No. 144/2015, of 8 September, the consumer may resort to the competent alternative consumer dispute resolution entity.

Without prejudice to the provisions of the legislation, statutes and regulations to which alternative consumer dispute resolution entities are bound, the consumer may opt for the alternative consumer dispute resolution entity in the place of his domicile or for the resolution entity alternative of specialized competence, if it exists for the sector in question. You can consult the updated list of all alternative consumption resolution entities available at www.consumidor.pt.

If there is no alternative dispute resolution entity(ies) in accordance with the provisions of the previous number or the existing one(s) do not consider themselves competent due to the value of the dispute, the consumer You can use the National Center for Information and Arbitration of Consumer Conflicts, located in Lisbon, with the email address: cniacc@unl.pt and available on the page www.arbitragemdeconsumo.org.

Handling complaints

The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to GL S.A. of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

The complaint must be submitted to the email vendas@glsa.pt within a maximum period of 5 (five) days, counted from the knowledge of the facts by the User, being registered in the information systems of GL S.A. who must decide the claim and notify the interested party within a maximum period of 15 (fifteen) days, counting from the date of receipt.

Any suggestions and complaints must be sent to the attention of the Customer Support Service, via email. geral@glsa.pt or to vendas@glsa.pt.