how to order
PRIVATE
Where do we deliver?
The shipment will be delivered to the address you indicate, you can choose the registration address or another of your preference.
Please check the timetables and distribution areas (list below) and check if your address is available for deliveries.
Distribution Zones:
|
Name |
Delivery days |
|
Lisbon District |
Monday to Saturday (except public holidays) |
|
Porto District |
Monday to Friday (except holidays) |
|
Braga District |
3rd and 5th |
|
Setubal District |
3rd and 6th |
|
Aveiro District |
3rd and 5th |
|
Faro District |
4th and 6th |
|
Leiria District |
3rd and 5th |
|
Coimbra District |
3rd and 5th |
|
Santarém District |
3rd and 6th |
|
Viseu District |
3rd and 5th |
|
District of Viana Do Castelo |
3rd and 5th |
|
Vila Real District |
3rd and 5th |
|
Castelo Branco District |
3rd and 5th |
|
Évora District |
3rd and 5th |
|
Guardian District |
3rd and 5th |
|
Beja District |
3rd and 5th |
|
Bragança District |
3rd and 5th |
|
District of Portalegre |
3rd and 5th |
Schedules: Deliveries are made between 08:00 and 20:00.
Free deliveries in mainland Portugal from €24.99 (shipping cost €2 for lower values)
Shipments are made within 48 hours* for orders placed before 3pm.
*except in cases where payment processing in the GL system takes more than 48 hours.
Exceptions to delivery may occur, you can always contact by email to: encomendas@glsa.pt, if you want to know the exact delivery date.
how to place an order
Online store: www.encomendarsonaturalesnock.pt
How to make the payment
PRIVATE
The displayed price of the products always includes the current VAT rate.
Orders are processed from the moment the payment enters the GL, S.A. system. Sometimes this process can take a while and therefore the delivery time may be longer than the 48 hours expected.
You can pay by Credit Card, PayPal, MB Way, Multibanco or Apple Pay.
If you choose MB Way, please put your Name and Surname in the transfer description, for your correct identification.
How do I receive the invoice?
You will have to ask us to receive an invoice via email within 24 hours after placing your order. It will be sent to you via email after delivery of your order.
How can I enter my billing details?
PRIVATE
To request the TIN associated with your purchase, please request it via email encomendas@glsa.pt indicating your purchase number (available in the last step of the purchase process, after Payment, in the upper left corner), your Name, Surname and the NIF you want to associate.
COMPANIES
To request the TIN associated with your purchase, please request it via email encomendas@glsa.pt indicating your purchase number (available in the last step of the purchase process, after Payment, in the upper left corner), the Company Name and the NIF you want to associate.
How can I cancel my order?
PRIVATE
You can cancel the order up to 8 hours after submitting your order. To do so, contact the Orders line on 263 857 000 or send an email to encomendas@glsa.pt indicating the name, email and order number.
COMPANIES
You can cancel the order up to 3 hours after submitting your order. To do so, contact the Orders line on 263 857 000 or send an email to encomendas@glsa.pt indicating the name, email and order number
I want to return a product. How do I do?
For your safety, for the safety of our team, we will not accept returns of food items. For product quality complaints, please contact us via email. encomendas@glsa.pt.
What is the contact in case of doubts?
If you have any questions, you can contact us via email. encomendas@glsa.pt.
How to settle disputes with GL SA
In the event of a dispute, the consumer may resort to the Dispute Resolution Entity. More information on the Consumer Portal www.consumidor.pt
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2º 1100-207 Lisbon